FAQ

We currently ship throughout the United States, excluding remote islands and U.S. territories.

Most orders ship within 3–5 business days.Weekend and holiday orders are processed the next business day.Delivery time is separate from processing time.

Contact us as soon as possible.We’ll do our best to help. Once an order is processed or shipped, changes may not be possible.

For food-safety reasons, pet food cannot be returned or restocked.If your order arrives damaged or incorrect, please contact us for help.

• Free Shipping: Orders over $100 qualify for free USPS shipping. Estimated delivery: 5‑8 business days.
• Standard Flat‑Rate Shipping: Orders under $100 will be charged a flat shipping rate of $6. Estimated delivery: 6‑9 business days.

Please note: Business days exclude weekends and U.S. federal holidays. Shipping times are estimates and cannot be guaranteed.

Once your order ships, we’ll email you a tracking number. You can use it to track your package anytime through the “Track—Order” section on our website.
Tracking updates may take 24–48 hours to appear.

Our treats contain only the ingredient listed on the package, with no added preservatives.

Dehydration gently removes moisture to help preserve natural flavor and create a chewy or crunchy texture.

No. Powkie treats are made for treating and supplemental feeding only.
They should not replace a complete and balanced diet.

Treats should make up about 10% or less of your dog’s daily calories.
Adjust based on your dog’s size, activity level, and diet.

Yes. Always supervise your dog while enjoying treats.Provide fresh water and remove any small pieces that could be swallowed whole.